Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Return Eligibility
You may return most products within 30 days of receiving your order if they meet the following conditions:
- The item is unused and in its original condition.
- The item is returned in its original packaging with all accessories, manuals, and included components.
- Proof of purchase or your order number is provided.
Returns that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Software or digital downloads
- Gift cards
- Products marked as Final Sale
- Items damaged due to misuse, accidents, or unauthorized repairs
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Shipping charges, if applicable, are non-refundable unless the return is due to our error or the product is defective.
Exchanges
We currently offer exchanges only for products that arrive damaged, defective, or incorrect. If you need a replacement, please contact our customer support team.
Return Shipping
If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping costs.
For all other eligible returns, the customer is responsible for the cost of return shipping.
How to Start a Return
To request a return, please contact our support team with:
- Your order number
- Your full name
- A description of the reason for the return
- Photos of the item if it is damaged or defective
Contact Us
If you have any questions about our Returns & Refund Policy, please contact us:
Email: info@electrozio.com
We are committed to providing excellent customer service and will do our best to resolve any issues promptly.